Dark Light

Privacy Policy

This is an online privacy policy (“Policy”) of the website www.patmypets.com (Website/We/Our/Us”) served by PATMYPETS Private Limited, a company incorporated under the Companies Act, 2013, having its Registered Office at 329, Atulya Apartment, Sector-18,Dwarka , New Delhi -110075, India (“Owner”).

PATMYPETS Private Limited aims at safe-guarding the confidentiality of our customers and site visitors (“You/Your/Yours”). The Policy hereby governs the privacy of the personal information i.e. any information that identifies or can be used to identify, contact or locate the person to whom such information pertains (“Personal Information”).

The way www.patmypets.com collects, receives, possess, stores, deals, handle and protects the User’s Personal Information is detailed within this Policy. PATMYPETS Private Limited takes a proactive approach to ensure that the necessary steps are taken to protect the privacy of its user throughout his/her experience on www.patmypets.com. The Personal Information collected and maintained by PATMYPETS Private Limited shall be subject to the version of this Policy. We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you. Please go through the below mentioned Privacy Policy points carefully. By accessing our website, you acknowledge reading and understanding the policies, and hence agree to be bound by the terms stated below.

  1. CONSENT

The User visiting www.patmypets.com does so at their own discretion and agrees to give their informed consent prior registering with us. Your personal details (name, location, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website.

2. COMMUNICATION & MARKETING

If you become a registered member of PATMYPETS Private Limited, you will be able to receive promotional emails regarding latest offers and discounts from us. You may also receive such communication if you have made a purchase as a guest user.

Please note that in case you don’t wish to receive such e-mails, you have the full liberty to opt-out of such communication any time. You can unsubscribe by clicking on the unsubscribe link given in the mail.

3. COOKIES

We use cookies and other similar technologies (such as pixel tags and clear gifs) to store certain types of information each time you visit any page on our website. This enables us to determine what portions of this website are most appropriate for your needs and to serve advertising banners to you. You may choose to decline cookies, but this would disable the scope of experiencing the entire feature of the website. Hence, we recommend that you leave them turned on.

4.MODIFICATIONS

PATMYPETS Private Limited endeavours to improve and modify its Services including the Privacy Policy from time to time. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by  PATMYPETS Private Limited however, it is the responsibility of the User to keep themselves updated regarding such modifications. Therefore, PATMYPETS Private Limited in no case shall be held liable for not updating the User on timely basis. It is the responsibility of the User to keep a regular check on any notifications/update on PATMYPETS Private Limited and to keep themselves informed regarding such modifications which shall be displayed on the Website.

5. CONFIDENTIALITY

The User agrees to give their expressed consent prior to their registration on PATMYPETS Private Limited. The Users are solely responsible for maintaining the confidentiality of the password of their registered account and for all other sensitive information provided by them on www.patmypets.com. The Users are permitted to review the information provided on www.patmypets.com and shall be able to seek correction, amendments, or deletion of their Personal Information where it is inaccurate.

6. DISCLOSURES OF YOUR INFORMATION

We may share your personal information with our other corporate entities to:

  • correlate related or multiple accounts to prevent abuse of our services;
  • facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
  • should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information;
  • As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.

7.USAGE OF DEMOGRAPHIC AND PROFILE DATA

We use your personal information to:

  • provide the services you request;
  • to resolve disputes & troubleshoot problems;
  • promote a safe service;
  • measure consumer interest in our products and services;
  • inform you about online and offline offers, products, services, and updates;
  • request optional online surveys

Please note that we will provide you the ability to opt-out of such uses.

8. THIRD PARTY LINKS

You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details.

9.SAFETY OF PAYMENTS

PATMYPETS Private Limited ensures in taking every possible precaution in protecting its User’s Personal Information. When the User enter sensitive personal data such as Bank account details, credit card or debit card details or any other payment instrument details for registration is shared on www.patmypets.com the said information gets encrypted and is protected with a trusted encryption software on www.patmypets.com. However, the User shall be solely responsible for providing their credit cards, debit cards and/or such other forms of instruments or documents for making such transactions. PATMYPETS Private Limited takes no responsibility or liability for an improper use of any information relating to the usage of credit cards/debit cards. If the Users have any query regarding the security of their Personal Information provided to PATMYPETS Private Limited, the Users are free to contact PATMYPETS Private Limited. 

10/PRIVACY RELATED INQUIRIES AND COMPLAINTS

PATMYPETS Private Limited fully complies with all the Indian Laws applicable and takes its User’s privacy concerns seriously. In case the User believes that www.patmypets.com has not complied with this Policy with respect to their Personal Information or in case the User have other related query or concerns, they may write to the address given below. Any complaint or concern with regard to the access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated concerned officer of PATMYPETS Private Limited. The complaint sending an email to the respective email id of the concerned officer given below:

Email – support@patmypets.com

SHIPPING POLICY

Patmypets private limited (“we” and “us”) is the operator of (https://www.patmypets.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on cart value, if the order value is less than INR 599 then there will be a flat shipping charge of INR 50; and if the order value is more than INR 599 then shipping will be free.

 Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Delivery Time

    In general, shipments are in transit for 2 – 7 days, but there may be delays due to conditions beyond control like act of god or any government restrictions any natural disaster any pandemic or any condition which is beyond our control

4. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5. Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

6. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

7. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

8. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

9. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, please contact customer service for next steps.

10. Duties & Taxes

 Tax has already been applied to the price of the goods as displayed on the website

11. Cancellations

We are able to accept cancellations at any time before the order has been dispatched.

12. Customer service

For all customer service enquiries, please submit an enquiry at support@patmypets.com